Terms of Service
Last updated: 2026-11-07
These terms apply to your use of the RCourier tracking API and its documentation ("the Service"), whether you call it directly with an API key or through a marketplace. By using the Service you agree to them.
1. The Service
RCourier returns the status and event history of courier shipments when you send a courier name and a waybill (AWB) number. The list of supported couriers is published in the documentation and can change.
2. Accounts and keys
Keep your API key secret. You are responsible for requests made with it. Tell us at once if it is exposed and we will replace it. Keys must be sent in the X-API-Key header.
3. Acceptable use
- Only look up shipments you are entitled to track, for example your own or your customers' orders.
- Do not probe, overload or try to bypass the rate limits, quotas or security of the Service, or use it to guess waybill numbers.
- Do not resell raw access to the Service as a competing tracking API without our written agreement.
- Do not use the Service for unlawful purposes.
4. Rate limits and quotas
Each plan has a per-minute rate limit and a monthly quota. Requests over a limit receive an error and a Retry-After value. Limits may be adjusted to protect the Service.
5. Availability
We aim to keep the Service running but do not guarantee uninterrupted or error-free operation. We may change, suspend or retire features with reasonable notice where practicable, and may perform maintenance at any time.
6. Accuracy of tracking data
Tracking information comes from courier systems through third-party data providers. It can be delayed, incomplete, wrong or unavailable, and statuses are our own normalisation of the courier's wording. Do not rely on it alone for legal, financial or safety decisions. The courier remains the authority on the shipment.
7. Fees
Plans bought through a marketplace are billed by that marketplace under its terms. Direct plans are agreed in writing. Failed requests (4xx and 5xx responses) are not billed by us.
8. Intellectual property
The Service, its documentation and normalised output format belong to us or our licensors. You may use the responses in your own applications and customer communications.
9. Suspension and termination
You may stop using the Service at any time. We may suspend or end access if these terms are broken, if use threatens the Service or other customers, or if fees are unpaid, and will tell you why where we can.
10. Disclaimers
The Service is provided "as is" and "as available", without warranties of any kind to the extent the law allows.
11. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or lost data, and our total liability for any claim is limited to the fees you paid for the Service in the three months before the claim arose.
12. Changes to these terms
We may update these terms. The date above shows the latest version. Continued use after a change means you accept it. Material changes will be announced in the documentation or by email where we have your address.
13. Governing law
These terms are governed by the laws of India. Disputes will be handled by the competent courts in India, unless the law of your country gives you mandatory rights to another forum.
14. Contact
Email rcourier@thermh.in.
Questions about this page: rcourier@thermh.in. See also Terms of Service and Privacy Policy.